All practitioners registered with the MCM are required to uphold the highest standards of professional and ethical conduct. However, in the course of seeking services from these MCM-regulated practitioners, errors may occasionally occur. While not all errors result from negligence, incompetence, or unethical behaviour, some may reflect serious breaches of professional standards. If a patient, guardian, or their representative experiences misconduct by an MCM-registered practitioner, they are entitled, and encouraged, to lodge a complaint with the Council. Complaints may relate to, but are not limited to, the following breaches:
Practicing without registration
Using an unregistered title or claiming a qualification not legitimately earned
Issuing false or fraudulent medical or internship reports
Engaging in improper or disgraceful conduct, such as drug abuse, rude behaviour towards patients, or physical assault of patients or colleagues
Treating patients without obtaining informed consent
Sharing patient information without authorisation
Practising beyond one’s approved scope of practice
Performing procedures beyond the level authorised for the facility
Charging patients for services intended to be provided free of charge
Disclosing patient information without proper consent
Upon receiving a complaint, the MCM will evaluate the matter, investigate where necessary, and, if warranted, conduct a disciplinary hearing. Final determinations are made by the Council following the disciplinary hearing. Practitioners, health facilities or training institutions found guilty of misconduct may be subject to penalties, the severity of which depends on the seriousness of the offence. Following the conclusion of a case, feedback will be provided to the complainant, the practitioner, the relevant institutions, and, where applicable, the public, in accordance with the Medical Practitioners and Dentists Act.
For more information, including the list of offences and corresponding penalties, please refer to the
For MCM to ably process a complaint, adequate details about the incident and the main players are required. For example, details of what happened, the names of the practitioners involved, the health facility where the incident occurred and if possible, contact details. To lodge a complaint, please use the following link